Privacy Policy

1. Introduction

RiderHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using RiderHub, you agree to the collection and use of information in accordance with this policy. We are committed to transparency and want you to understand exactly what data we collect and why.

2. Age Requirement

RiderHub is strictly an 18+ platform. By creating an account, you confirm that you are at least 18 years of age. Any account discovered to belong to a minor will be immediately terminated and all associated data will be deleted.

3. Information We Collect

3.1 Personal Information

• Account Information: Name, email address, profile picture, and authentication credentials
• Profile Data: Motorcycle information, riding preferences, and club memberships
• Payment Information: Processed securely through Apple App Store, Google Play Store, or Stripe. We do not store raw credit card numbers.

3.2 Location Data

We process precise location data only during active rides or when using location-dependent features. The way we handle this data depends on the feature:

• Real-time Processing (Not Recorded): Location data is processed in real-time for features like sharing your route with your riding group during a ride or finding nearby riders and events. This data is not stored on our servers.
• Optional Recording (Stored with Consent): If you explicitly enable ride tracking and statistics in the app settings, we will record and store your location history to provide you with personal ride statistics, previous route analysis, and performance tracking.

Important: You can manage your data preferences and disable location features at any time through your device settings or within the app settings.

3.3 Audio Data

Our voice room feature uses real-time audio communication. We do NOT record, store, or retain any audio data. Voice communication is transmitted in real-time using WebRTC technology and is not persisted on any servers.

3.4 Device Information

• Device model and operating system version
• App version and crash logs
• Performance metrics and usage analytics

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage subscriptions
• Send important notifications about the Service, security alerts, and policy updates
• Ensure safety and security of the platform by detecting and preventing fraud, abuse, and violations
• Enforce our Community Guidelines and Terms of Service
• Respond to user support requests and inquiries
• Generate anonymized analytics and statistics to improve user experience

5. Content and Data Sharing

When using RiderHub, you may share content such as ride routes, profile information, and community posts. You acknowledge that:

• User-Generated Content: Content you share (routes, events, group posts) may be visible to other users depending on your privacy settings
• Profile Visibility: Your profile information may be visible to other users within the platform. You can control visibility through your privacy settings
• Responsibility: You are solely responsible for the content you share. Do not share personal information of others without their explicit consent
• Prohibited Sharing: Sharing other users' personal information (phone numbers, addresses, license plates, real names) without their consent is strictly prohibited and will result in account action

6. Third-Party Services

We use the following third-party services:

• Cloud Infrastructure: We use industry-standard cloud services for authentication, database, storage, and crash reporting.
• WebRTC Voice Communication: Real-time voice communication using WebRTC. Audio is transmitted but never recorded or stored.
• Stripe / App Store / Google Play: Payment processing. We never have access to your full payment details.

All third-party services comply with industry-standard safety and privacy practices. We regularly audit our service providers for security compliance.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• End-to-end encryption for all data transmissions
• Secure storage with access controls and monitoring
• Regular security audits and vulnerability assessments
• Employee access restrictions on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

8. Data Retention

We retain your personal data only for as long as necessary to provide our services. Upon account deletion request, we will delete your data within 30 days, except where retention is required by law. Specifically:

• Account Data: Deleted within 30 days of account deletion request
• Ride Statistics: Deleted with your account unless exported by you
• Voice Data: Never stored — real-time only
• Payment Records: Retained as required by applicable financial regulations
• Moderation Records: May be retained for legal compliance and platform safety

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We use GDPR Standard Contractual Clauses (SCCs) to ensure adequate protection for international data transfers.

10. Your Rights

Depending on your jurisdiction (GDPR, KVKK, CCPA), you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restriction: Limit processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at privacy@riderhub.app. We will respond to your request within 30 days.

11. Cookies and Tracking

For detailed information about cookies and third-party SDKs used in our Service, please refer to our Cookie & SDK Disclosure page.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. We will notify users of significant changes through in-app notifications and email. Continued use of RiderHub after changes constitutes acceptance of the updated policy. Previous versions of this policy are available upon request.

13. Contact Us